Here is your fully rewritten Returns & Refund Policy with all references to Beverly Hills Flowers Trading LLC (BHR) and beverlyhillsroses.ae removed and replaced with https://rioderoses.ae/. The wording has been refreshed to avoid duplication concerns while keeping the policy clear and professional.

Returns & Refund Policy

This Returns & Refund Policy applies to the website https://rioderoses.ae/ (“Site”) and governs all purchases made through the Site and its related platforms.

1. Order Confirmation

Once you place an order on our Site, you will receive an automated confirmation email containing your order details. Please review the information carefully to ensure accuracy.

If you need to make any changes to your order, you must contact us within 30 minutes of placing the order via email or phone. Any modification that increases the order value will require payment of the price difference before processing.

2. Order Processing

Orders are processed promptly after confirmation. Certain items may need to be sourced from our suppliers to complete your order.

Delivery will be scheduled according to the selected date and time slot, subject to availability.

3. Cancellation Policy

You may cancel your order within 30 minutes of placing it. Approved cancellations will be refunded through the original method of payment.

If production has not yet started, we may allow order changes or cancellations at our discretion. In such cases, administrative or processing fees may apply.

Orders for specially sourced or imported products may not be eligible for cancellation once supplier processing has begun.

If an order is already dispatched but has not yet been delivered, you may request cancellation. However, due to the perishable nature of our products, refunds will not be issued once items are in transit.

4. Returns Policy

Due to the fresh and perishable nature of our products, returns are accepted only within 30 minutes of delivery, and only under the following conditions:

• The incorrect product was delivered

• The product is defective

• The product was damaged during shipping

• The product was tampered with before delivery

Items must be returned in their original, unopened packaging and in unused condition.

We do not accept returns for products that:

• Were damaged due to improper handling or storage by the recipient

• Have been opened, used, or tampered with after delivery

Shipping and handling charges are non-refundable.

We reserve the right to decline any return request that does not meet the above conditions.

5. Refund Policy

Refunds are provided only under the following circumstances:

• Incorrect product delivered

• Product is defective

• Product damaged during shipping

• Product tampered with prior to delivery

Approved refunds will be issued through the original payment method. Please allow 7–10 working days for the amount to reflect in your account, depending on your bank or payment provider.

Refunds will not be provided in the following situations:

• Incorrect delivery address provided at checkout

• Recipient unavailable at the provided address

• Delivery delays caused by address changes or incorrect information

• Quality deterioration due to improper handling after delivery

Once a product has been accepted by the recipient, complaints and refund requests will not be entertained unless reported within the stated timeframe.

6. Damaged or Defective Products

If you receive a damaged or defective item, you must notify us within 30 minutes of delivery and provide clear photographic evidence via email or WhatsApp.

Upon review, we may, at our discretion:

• Replace the product at no additional cost, or

• Issue a refund for the product value

7. Exchanges

We do not offer product exchanges after delivery.

8. Policy Updates

We reserve the right to amend or update this Returns & Refund Policy at any time to reflect operational, legal, or regulatory changes. Updates become effective immediately upon posting on the Site.

Customers are encouraged to review this page periodically to stay informed of any modifications.